Support

Answers for your shelf.

Start here for the questions that come up while you explore, post, message, or manage your ToyVault account.

Common questions

Short answers for the most common paths through the app.

How do I organize my collection?

Open your profile and add a toy with its photos, title, story, and collection details. You can update the entry whenever you like.

How do I report or block an account?

Open the account profile, choose the available safety action, and follow the confirmation steps. You can review blocked accounts from Settings.

Why did my token purchase not complete?

Check your store account, connection, and product availability, then try again. Contact us with the time and device if the balance still does not update.

How do I delete my account?

Open Settings and choose the account deletion option. Follow the confirmation steps to remove your account and associated content.

How do I manage camera and microphone access?

Open your operating system privacy settings, choose ToyVault, and adjust the camera or microphone permission.

Still need help?

Send a clear description of what happened, the device and app version, and the steps that led to the issue.

mullischynamypx@yahoo.com
01

Before you write

Please do not include passwords, payment credentials, private keys, or other sensitive information in a support email.

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Safety first

ToyVault cannot verify identities or guarantee offline interactions. Use the in-app report and block tools when something feels wrong.